All orders are generally shipped within 48 hours of placing an order after payment is received and cleared, excluding weekends and holidays. Once items are ready to ship, we will send you an email notification with your tracking information.
If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment. Reshipments will incur a reshipping fee. If a reshipment is not requested, we will issue a refund, less all shipping fees.
If an item has not been shipped within ten (10) business days, customers are encouraged to contact us immediately at firstname.lastname@example.org with their order number, so that we can quickly resolve any outstanding issues with the order.
Domestic shipping within the 48 contiguous U.S. states is generally handled by:
- FedEx Ground Service
- USPS Priority Mail
Shipments via USPS Priority Mail normally take approximately seven (7) to ten (10) business days. Orders shipped out via USPS Priority Mail will be shipped out with delivery confirmation only. After an order is shipped out, you will be sent a tracking number. You can track your order by visiting the FedEx or USPS website, as appropriate. Because the post office does not scan the label during pick up, USPS tracking numbers will only be updated when the package is actually delivered.
FedEx only delivers Monday-Friday and is closed: Saturdays-Sundays. For more details, please visit the FedEx website. USPS Express Mail may take up to five (5) business days. For more details, please visit the USPS website.
Packages damaged or lost during transit are the responsibility of the shipping company: BOGA BOGA cannot and does not accept responsibility for damage or loss of any package during transit. If the package is damaged or lost in transit and was shipped via FedEx, the customer must report any damages to us: we as the shipper will file an insurance claim for you. FedEx typically takes ten (10) to fifteen (15) busines days to process insurance claims. In cases where the FedEx website shows the package status as "delivered," FedEx may refuse to accept responsibility for the loss of the package. To expedite the process, the customer is expected to also file an insurance claim with FedEx.
Undeliverable packages are returned to us by the shipping company. It is the buyer's responsibility to contact us to request reshipment with the new corrected address. Reshipping fees will be charged on all reshipments. If we do not receive any contact information from the customer with a week of the package being returned, we will issue a refund, less the shipping costs. All packages are shipped based on the address provided during checkout. It is the responsiblity of the customer to ensure that the delivery address is correct.